Shop Terms & Conditions

Terms of Sale
All orders that you place on the Website will be subject to acceptance in accordance with the following terms of sale (“Terms”) for the website (“Site”) provided by Crawley Museum(“we/us”). You can print off these Terms, or store them in your computer, for future reference. Please read them carefully.

1. Conditions of Sale
In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. In doing this you offer to buy the Goods at the prices indicated as well as any applicable delivery charges.

We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Crawley Museum.

The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.

Our volunteers make every effort to despatch orders as quickly as possible, this is usually within 7 days however in some cases it may take up to 28 days. If items are required within a specific time frame, please email us and we will try our best to achieve this.

2. Pricing and Availability
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

3. Customs
If your order is to be delivered outside the United Kingdom, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

4. Cancellations
You have the right to cancel your order at any time before you receive the items you ordered. If these items have already been assigned or dispatched when you contact us, you may return them within 7 days of receipt of delivery to receive a full refund.

5. Returns and Exchanges
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund.

Items you need to return for refund or exchange will be accepted within our 14 day returns period. We ask that you return the goods unused, with all the original tags intact.

Items returned outside that period will only be refunded if the return has been authorised by us. Please note that your statutory rights are not affected.

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been mis-described or your order delivered is incorrect. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may a further few days to show up on your card statement.

For shop enquiries or account management requests, please email:


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